Module 1

Module 1

3 lessons

3 lessons

Introduction to Bland

This module provides an overview of Bland, covering its purpose, key functionalities, and overall architecture. Students will become familiar with the terminology used in the platform and its basic operations.

LEARNING OBJECTIVES

  1. Understand the purpose and capabilities of Bland.

  2. Familiarize yourself with the Bland interface and key components.

  3. Grasp the basic operations available within Bland.

Lesson 1

Overview of Bland

This lesson introduces Bland, its core purpose, and the main features it offers to users.

Lesson 1

Overview of Bland

This lesson introduces Bland, its core purpose, and the main features it offers to users.

Lesson 1

Overview of Bland

This lesson introduces Bland, its core purpose, and the main features it offers to users.

Lesson 2

Lesson 2

Key Terminologies in Bland
Key Terminologies in Bland

Lesson 3

Lesson 3

Bland Models and Architecture
Bland Models and Architecture

Lesson 4

Introduction to Bland Operations
Introduction to Bland Operations

Module 3

Module 3

3 lessons

3 lessons

Deep-Dive Into Pathways

This modules provides a comprehensive understanding of how pathways configure the AI (or agent’s) behavior during phone calls.

LEARNING OBJECTIVES

• Define what a Pathway is and explain its significance within Bland AI

• Guide learners through the process of creating a basic Pathway

• Introduce advanced features such as webhooks and custom tools for enhanced Pathway functionality

• Provide real-world case studies and best practices to help learners design and implement efficient Pathways

• Equip learners with the knowledge to test, refine, and optimize Pathways for improved performance and user experience

Lesson 1

Building Your First Pathway

Nodes are the fundamental building block of conversational pathways.   Each node represents an action point during the call or instructional information available to your agent. 

Lesson 1

Building Your First Pathway

Nodes are the fundamental building block of conversational pathways.   Each node represents an action point during the call or instructional information available to your agent. 

Lesson 1

Building Your First Pathway

Nodes are the fundamental building block of conversational pathways.   Each node represents an action point during the call or instructional information available to your agent. 

Lesson 2

Lesson 2

Advanced Pathway Features
Advanced Pathway Features

Lesson 3

Lesson 3

Case Studies and Best Practices
Case Studies and Best Practices

Module 6

Module 6

3 lessons

3 lessons

Correcting Pathway and Prompt Issues

This module explores how you can quickly improve and iterate on your Pathways

LEARNING OBJECTIVES

  • Improve on prompts

  • Create better integrations

  • Learn about common mistakes and best ways to fix them

Lesson 1

How and When to Optimize Your Pathways/Prompts

If you’ve implemented the logging and analysis methods taught in Module 7 then sooner or later you will start to identify anomalies in your call Agents.  There are rarely perfect initial Agents and a true enterprise solution will have a feedback and improvements loop in place to tweak the calls over time.  

Lesson 1

How and When to Optimize Your Pathways/Prompts

If you’ve implemented the logging and analysis methods taught in Module 7 then sooner or later you will start to identify anomalies in your call Agents.  There are rarely perfect initial Agents and a true enterprise solution will have a feedback and improvements loop in place to tweak the calls over time.  

Lesson 1

How and When to Optimize Your Pathways/Prompts

If you’ve implemented the logging and analysis methods taught in Module 7 then sooner or later you will start to identify anomalies in your call Agents.  There are rarely perfect initial Agents and a true enterprise solution will have a feedback and improvements loop in place to tweak the calls over time.  

Lesson 2

Lesson 2

Common Prompt and Pathway Mistakes
Common Prompt and Pathway Mistakes

Lesson 3

Lesson 3

A Poor Examples and How We Fix Them 
A Poor Examples and How We Fix Them 

Module 7

Module 7

6 lessons

6 lessons

A Customer Service System

Welcome to Module 5, where we will take all of the fundamentals from the previous modules and put them to the test on a real-world problem that a Bland customer might face.

LEARNING OBJECTIVES

  • Set up a pathway structure and define node types and conditional paths

  • Fine-tune nodes based on customer data

  • Create custom tools to interact with a customer support ticketing system

  • Build a system for post-call analysis

  • Use analytics to create a feedback loop and troubleshoot issues as they arise

Lesson 1

Lesson 0

Before we start building our pathway inside the Bland Conversational Pathways Editor Interface, let’s break our problem down into manageable components and, ultimately, sub-pathways.

Lesson 1

Lesson 0

Before we start building our pathway inside the Bland Conversational Pathways Editor Interface, let’s break our problem down into manageable components and, ultimately, sub-pathways.

Lesson 1

Lesson 0

Before we start building our pathway inside the Bland Conversational Pathways Editor Interface, let’s break our problem down into manageable components and, ultimately, sub-pathways.

Lesson 1

Lesson 1

Creating Our First Draft Node Pathways
Creating Our First Draft Node Pathways

Lesson 2

Lesson 2

Fine-tuning Each Node
Fine-tuning Each Node

Lesson 3

Putting Custom Tools Within the Pathway Examples
Putting Custom Tools Within the Pathway Examples

Lesson 4

Setting Up Post Call Analysis
Setting Up Post Call Analysis

Lesson 5

Troubleshooting and Optimization 
Troubleshooting and Optimization 

Docs

Discord

bland.ai

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