Correcting Pathway and Prompt Issues

This module explores how you can quickly improve and iterate on your Pathways

IN THIS MODULE YOU WILL LEARN

  • Improve on prompts

  • Create better integrations

  • Learn about common mistakes and best ways to fix them

Lesson 1

How and When to Optimize Your Pathways/Prompts

If you’ve implemented the logging and analysis methods taught in Module 7 then sooner or later you will start to identify anomalies in your call Agents.  There are rarely perfect initial Agents and a true enterprise solution will have a feedback and improvements loop in place to tweak the calls over time.  

Before you begin:  

Have a measurable ‘goal’ for your campaigns and Agents.  Is the goal to improve a customer satisfaction survey result?  To increase the number of qualified leads to your business?  You want to pick something that is both measurable, and directly tied to the performance of your Agents on a call (ie the better your Agents, the more sales your team makes over the phone). 

NEXT

Common Prompt and Pathway Mistakes

Common Prompt and Pathway Mistakes

Common Prompt and Pathway Mistakes

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